• FireRetardant@lemmy.world
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      2 days ago

      Also there was a time where companies actually cared. They would send the engineers for the next model out with service techs servicing current models to help them find the common failure points and help make things more servicable.

      • UnderpantsWeevil@lemmy.world
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        2 days ago

        Also there was a time where companies actually cared.

        :-/

        Planned Obselence was pioneered nearly a century ago. You might have individual service reps or salesman with a soul. But no company has ever carried about more than profits.